COVID-19 Useful resources

Health & safety

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed
• Hand sanitizer in guest accommodation and key areas
• Process in place to check health of guests
• First aid kit available
• Access to healthcare professionals
• Thermometers for guests provided by property
• Face masks for guests available
• Air purifiers installed

Physical distancing

• Contactless check-in/out
• Cashless payment available
• Physical distancing rules followed
• Mobile app for room service
• Screens or physical barriers between staff and guests in appropriate areas
• Single-room AC for guest accommodation

Cleanliness & disinfection

• Use of cleaning chemicals that are effective against coronavirus
• Linens, towels, and laundry washed in accordance with local authority guidelines
• Guest accommodation disinfected between stays
• Guest accommodation sealed after cleaning
• Property cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay
• Hand sanitizer

Food & drink safety

• Physical distancing in dining areas
• Food can be delivered to guest accommodation
• All plates, cutlery, glasses, and other tableware sanitized
• Breakfast to-go containers
• Delivered food covered securely